Q: Where are you located, can I come in for a visit?
A: We are located in Miami, FL and are not open to the public.
Q: What is the warranty policy on Morii products?
A: We offer a 30-day money back guarantee and a 1-year warranty on all products. Please visit our Warranty page for the specifics here: https://moriisports.com/warranty
Q: What is Morii shipping policy?
A: It’s important to us to provide the best shipping experience, so we are now shipping everywhere in the 48 Contiguous States only. We are unable to ship to Alaska, Hawaii, Puerto Rico and the other US territories. No international orders are accepted.
Q: Will I receive tracking once my order is processed?
A: Yes! You will receive an email with tracking once your order has shipped.
Q: What is the average shipping time?
A: We allow our warehouse up to two days to process the order and transit times are based on your distance from our warehouse in Miami, FL. Orders typically arrive within 4-8 business days.
Q: What payment options can I use on Morii orders?
A: We want to make buying your favorite Morii rebounders and gear online fast and easy, and accept the following payment options:
Visa, MasterCard, American Express, Discover
Q: I have received an incorrect product. What now?
A: We strive to deliver as ordered. In the event of an error, please contact firstname.lastname@example.org and tell us what is wrong. Always state your name, address, telephone number, email and order number.
Q: Can I return an item?
A: Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.